Investigating - We are investigating an incident impacting Jira Cloud, Confluence Cloud, Bitbucket Cloud, and Statuspage. During our investigation, users may be logged out of their accounts as we work towards a resolution. We are continuing to investigate and will update this incident with more details as they are available.
Apr 19, 04:32 UTC
Website ? Operational
API ? Operational
SSH ? Operational
Authentication and user management Operational
Git via HTTPS ? Operational
Webhooks ? Operational
Source downloads ? Operational
Pipelines ? Operational
Git LFS ? Operational
Email delivery Operational
Marketplace Apps Operational
AWS CodeDeploy App Operational
Purchasing & Licensing Operational
Signup Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
The Bitbucket team will be performing maintenance in our database infrastructure over the May 8th weekend. This maintenance will require up to 2 hours of downtime on all Bitbucket Cloud Services, including the Website, Git operations via SSH and HTTPS, API requests, and Pipelines. All services are expected to be back to normal after this maintenance is complete.

We will update this maintenance announcement on April 27th, 2021 with the exact time when this maintenance will begin.
Posted on Apr 14, 18:00 UTC
Past Incidents
Apr 23, 2021

No incidents reported today.

Apr 22, 2021

No incidents reported.

Apr 21, 2021
Resolved - This incident has been resolved.
Apr 21, 12:32 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 21, 12:21 UTC
Investigating - We are investigating clone errors for some Bitbucket Cloud customers. We will provide more details within the next hour.
Apr 21, 12:08 UTC
Apr 20, 2021
Resolved - Our services have been operating smoothly for several hours now. Response times and error rates continue to stay at healthy levels.

Bitbucket Cloud engineering teams are working diligently on remedial actions to defend our systems from the impact of the performance degradation we experienced this morning.

We will be following up this incident with a public postmortem, here and on the Bitbucket Cloud blog.
Apr 20, 21:59 UTC
Monitoring - Based on our metrics, all services have returned to normal operation and our response times and error rates have reached healthy levels. We are continuing to monitor the situation and making action plans to prevent these issues from occurring again.
Apr 20, 16:17 UTC
Update - Our team is continuing to investigate performance issues. We have already added capacity to our website services but have not observed the performance improvements we had hoped for.

Thus far we have struggled to identify a root cause. Each component of our infrastructure appears to be operating normally, but throughput and overall response times are significantly elevated. We are also trying to understand why website and Git services are affected while API services continue to meet standard performance targets.

At the moment we are in the process of rolling out some configuration changes to offload pressure from our file storage to a caching layer while continuing to explore other mitigation options, such as identifying hot spots and disabling non-critical functionality temporarily to unblock customers who are currently prevented from using Bitbucket's core features.

We can observe response times trending downward and expect this issue to be resolved within the next hour, though we are doing our best to reach resolution sooner than that.
Apr 20, 14:55 UTC
Update - We are continuing to investigate reported performance issues and will provide a status update within the next hour.
Apr 20, 12:15 UTC
Investigating - We are investigating cases of degraded performance for some of our Atlassian Bitbucket Cloud customers. We will provide more details within the next hour.
Apr 20, 09:17 UTC
Apr 19, 2021
Resolved - The incident has been resolved.
Apr 19, 17:00 UTC
Monitoring - We have implemented some mitigations for this incident, which affected not only Git but also website and API services. Our systems appear to be healthy again, and we will continue to monitor for at least 30 minutes before resolving the incident.
Apr 19, 15:44 UTC
Investigating - We are investigating cases of degraded performance for the Git operations Atlassian Bitbucket Cloud customers. We will provide more details within the next hour.
Apr 19, 13:59 UTC
Apr 18, 2021

No incidents reported.

Apr 17, 2021

No incidents reported.

Apr 16, 2021
Resolved - From monitoring our systems and reaching out to affected customers over the past hour, our team is confident that this incident has been resolved. We will continue to monitor our Git services and follow up with an internal post-incident review.
Apr 16, 13:28 UTC
Monitoring - We have identified the root cause of the intermittent errors affecting HTTPS Clone operations and clones in Bitbucket Pipelines. We have mitigated the problem. We are now monitoring closely.
Apr 16, 12:34 UTC
Investigating - We are investigating reports of degraded performance for HTTPS clone operations affecting Atlassian Bitbucket Cloud customers. We will provide more details within the next hour.
Apr 16, 11:35 UTC
Apr 15, 2021
Resolved - This incident has been resolved.
Apr 15, 19:41 UTC
Identified - The affected systems have recovered and we are monitoring services.
Apr 15, 18:25 UTC
Investigating - We are investigating cases of degraded performance for some Atlassian Bitbucket Cloud customers. We will provide more details within the next hour.
Apr 15, 16:26 UTC
Apr 14, 2021
Resolved - The issue has been resolved and SSH with GIT operations is operating normally.
Apr 14, 15:27 UTC
Monitoring - We have identified the root cause of the SSH Error with Git Operations and have mitigated the problem. We are now monitoring closely.
Apr 14, 14:55 UTC
Investigating - We are investigating cases of degraded performance for GIT Operations over SSH Atlassian Bitbucket Cloud customers. We will provide more details within the next hour.
Apr 14, 14:19 UTC
Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.