Degraded Website Performance

Incident Report for Atlassian Bitbucket

Resolved

This incident has been resolved.

Posted Jun 20, 2019 - 02:57 UTC

Monitoring

We identified the root cause of the performance issue, deployed a change and have seen an improvement in response times. We are now monitoring closely.

Posted Jun 20, 2019 - 01:34 UTC

Update

We are continuing to investigate this issue.

Posted Jun 20, 2019 - 00:03 UTC

Update

We are continuing to investigate this issue.

Posted Jun 20, 2019 - 00:01 UTC

Investigating

We are working to resolve and issue causing degraded performance of both the Bitbucket website and our APIs for all customers. We have narrowed down the problem to our database layer and are working to resolve the issue.

We will provide more details within the next hour.

Posted Jun 19, 2019 - 22:23 UTC

This incident affected: Website, API, and Source downloads.