Intermittent 500 errors on HTTP-based services

Incident Report for Atlassian Bitbucket

Resolved

All services are back to normal performance. If you continue to experience unexpected errors, though, then please contact our support team.
Posted Aug 26, 2016 - 01:10 UTC

Monitoring

We've isolated the problem to a configuration change, and forced an update to remaining application nodes. New connections should now receive appropriate status codes. We're still watching responses closely, though.
Posted Aug 26, 2016 - 00:56 UTC

Investigating

We're currently serving a lot more 500 status codes than normal. Engineers are investigating. Please stay tuned.
Posted Aug 26, 2016 - 00:47 UTC
This incident affected: Website, API, Git via HTTPS, Webhooks, Source downloads, and Pipelines.