Slow clones over SSH

Incident Report for Atlassian Bitbucket

Resolved

We have rolled back to a previous release, and have not identified any more performance issues,

Posted May 03, 2019 - 20:32 UTC

Monitoring

We identified an issue related to our database layer that resulted in slower response times using git over SSH. We have recovered and response times have improved. We will continue to monitor the service to make sure there is no additional customer impact.

Posted May 03, 2019 - 15:37 UTC

Update

We are continuing to investigate this issue.

Posted May 03, 2019 - 13:27 UTC

Investigating

Some customers are running into issues cloning repositories over SSH. We are currently investigating.

Posted May 03, 2019 - 11:02 UTC

This incident affected: API and Git via SSH.