Sporadic 500 errors, timeouts

Incident Report for Atlassian Bitbucket

Resolved

Our workaround is holding, and traffic has returned to normal while we sort things out with the hardware vendor. If you are still experiencing problems then please contact our support team (https://support.atlassian.com or email support@bitbucket.org).
Posted Jun 29, 2016 - 21:32 UTC

Monitoring

We're watching the affected hardware now to see how effective our workaround has been.
Posted Jun 29, 2016 - 21:09 UTC

Update

We are implementing a workaround which should resolve any lingering authentication issues for HTTP-based services.
Posted Jun 29, 2016 - 20:33 UTC

Update

Still working on flapping ports. Users may continue to see occasional authentication failures on HTTP-based services.
Posted Jun 29, 2016 - 20:11 UTC

Identified

We're working to resolve flapping ports within our network infrastructure.
Posted Jun 29, 2016 - 19:35 UTC

Investigating

We're seeing increased error rates on internal communications, and are investigating now.
Posted Jun 29, 2016 - 19:02 UTC
This incident affected: Website, API, Git via HTTPS, Webhooks, and Source downloads.