Sporadic gitweb slowness, 500 errors, timeouts

Incident Report for Atlassian Bitbucket

Resolved

This incident has been resolved.
Posted Jan 07, 2016 - 15:41 UTC

Monitoring

We have fixed the issue which was slowing database queries times and now monitoring performance to make sure things are stable.
Posted Jan 07, 2016 - 15:09 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jan 07, 2016 - 14:21 UTC

Investigating

Bitbucket is currently experiencing slow response times for https and api requests. This has caused intermittent 503 errors for our customers accessing both the public website but also https related code checkins.
SSH requests at this point seem unaffected.
Bitbucket SRE team are currently online looking into the root cause of this incident.
Posted Jan 07, 2016 - 10:56 UTC
This incident affected: Website, API, and Git via HTTPS.