Bitbucket Pipelines - Unable to pull image errors

Incident Report for Atlassian Bitbucket

Resolved

The issue has been resolved and the service is operating normally.

Bitbucket Cloud customers experienced failures when running Pipelines builds on self-hosted runners. Customers received error messages noting "Unable to pull image".

Posted Feb 19, 2024 - 20:25 UTC

Monitoring

The cause of the issue has been identified and remediated. We are continuing to monitor the issue to ensure that impact has been resolved.

Posted Feb 19, 2024 - 19:52 UTC

Investigating

We are investigating an issue with Bitbucket Pipelines builds, some customers may see errors and failed builds when using self-hosted runners.

We will update with more details within the next hour.

Posted Feb 19, 2024 - 19:14 UTC

This incident affected: Pipelines.