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The downstream service provider has confirmed the issue has been resolved and we have observed Pipelines services have returned to normal operation.
Posted Oct 19, 2018 - 19:04 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 19, 2018 - 18:38 UTC
Identified
The errors have been identified as being caused by Increased API Error Rates and Latencies from a dependent service affecting 2 brief windows between 17:21 to 17:32 and 17:48 to 18:05 UTC. The error rates have returned to normal. We will continue monitoring over the next hour.
Posted Oct 19, 2018 - 18:38 UTC
Investigating
We are currently investigating and increased error rate in the Pipelines backend services manifesting as intermittent 500 server errors to some users.
