Account info not visible in Bitbucket

Incident Report for Atlassian Bitbucket

Resolved

We have been monitoring production and all signs indicate a successful resolution of the issue.

Posted Jul 30, 2019 - 01:47 UTC

Update

We are continuing to monitor for any further issues.

Posted Jul 30, 2019 - 01:24 UTC

Monitoring

We have identified the root cause of the account name showing as "Unknown User ###" and have mitigated the problem.

We are now monitoring closely.

Posted Jul 30, 2019 - 01:23 UTC

Identified

We have identified the root cause of the account name showing as "Unknown User ###" and working on resolving the problem.

Posted Jul 30, 2019 - 00:47 UTC